![]() ![]() The Command Center strengthens our ability to offer clients differentiating customer experience solutions that are adapted to their needs and enhance their business processes. Integrated in the Atento´s Global Command Center Network (Sao Paulo, Mexico City, Madrid)įor Alejandro Reynal, Atento's CEO, "The new EMEA Command Center reinforces our ongoing commitment to innovation and operational excellence in the sector. More than 60 highly-qualified employees in the fields of operations management, planning, forecasting, statistical modeling, quality assurance, and recruiting State of the art operations management and planning tools to monitor and ensure compliance with key operational excellence metrics and with the ISO 9001 and ISO 14001 certificationsĭesign and implementation of analytical models in order to generate intelligence on costumer trends and the impact of improvements and efficiency on services More than 5.5 million interactions with customers, monitored in real time for more than 140 of Atento's clients through multiple channels, per month These advanced capabilities are consistent across all of Atento’s Global Command Center Network encompassing operational excellence centers in Sao Paulo (providing service to Brazil), Mexico City (covering the Americas region) and now Madrid (serving the EMEA region).Ĭentralized, real-time management of 17 customer relationship centers in 3 countries that employ over 12,000 people This initiative enhances Atento client access to the most advanced planning, forecasting, statistical modeling and analytical capabilities generating higher operations efficiency and new intelligence about customer habits and trends. From this center, the company monitors more than 5.5 million customer interactions on a monthly basis for more than 140 of Atento's clients in EMEA. MADRID – J– Atento (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services worldwide, has opened an innovative Operations Command Center in Madrid to manage, in real time and from a central location, the activity and key processes in its 17 customer relationship centers in the EMEA region.Ītento thus becomes the first company in its sector in Spain to have an advanced Command Center. More than 5.5 million interactions with customers monitored in real time each monthīecomes the third center of reference for operational excellence deployed by Atento in the last year, with the other two located in Sao Paulo and Mexico City covering the regions of Brazil and the Americas, respectively Centralizing the management of 17 customer relationship centers that employ over 12,000 people and are located in 3 different countries
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |